👋 Hi, I'm Steve

📍Greater Toronto Area

^{IT Professional | 15+ years in various private and public sector positions}

_{Empowering businesses through cutting-edge digital services, data-driven insights, and process improvement. ITIL certified, committed to excellence, passionate about leadership, business intelligence, and innovation.}

🦴 Fitz
💍 Happily
⛳ 14 HCP

`Financial Sector` `Technology`
Reduced change-related incidents by 30% Improved efficiency 99.9% service uptime 99% quality adherence Streamlined communication and reporting Improved data visibility and decision-making Expedited project completion by 20% Enhanced business processes Reduced costs through automation Met or exceeded all given KPIs

💔 Leafs Fan
✈️ Explorer
🌲 Nature

`Healthcare Sector` `Technology`
ITIL process improvements reduced negative impacts on patient care 98% incident resolution rate within SLA Implemented solutions that increased incident resolution speed by 25% Developed KB, enhancing team troubleshooting capabilities Proactive Problem Management reduced recurring incidents by 30% 15% increase in user satisfaction

🥩 Chef-ish
💪 Health
🥦 Wellness

`Business Sector` `Digital`
Website development 1.4K% increase in sales Improved UX and UI Grew web traffic by 421% eCommerce solutions Digital marketing 925% increase in total orders Increased conversion rate by 85% SaaS implementation Intelligence solutions through Power BI and Power Automate Social media design AI training Enhanced SEO

⌚ Horology
☕ Caffeine
📊 Data

`Top Skills` `Attributes`
Analytical decision making Easy to work with Problem solver Leadership Self-starter Relationship building ITIL best practices Incident management Change management Problem management Project management Data collection and visualization Organization Customer service ITSM Results-driven SEO Communication Attention to detail Effective under pressure Mastering software and systems Collaboration Kindness Technologically savvy

Top Skills Attributes

Analytical decision making Easy to work with Problem solver Leadership Self-starter Relationship building ITIL best practices Incident management Change management Problem management Project management Data collection and visualization Organization Customer service ITSM Results-driven SEO Communication Attention to detail Effective under pressure Mastering software and systems Collaboration Kindness Technologically savvy

🤖 Technology
🧠 Self-improvement
🚴 Cycling